Frequently Asked Questions
Everything you need to know about shopping with Petrified Fish.
How long does shipping take?
Domestic orders typically arrive within 3-5 business days, while international shipping can take between 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Are your materials sustainably sourced?
Yes, Petrified Fish is committed to ethical fashion. We use organic cotton and recycled synthetic fibers in 80% of our current collection to minimize our environmental footprint.
How do I track my order?
Once your order has shipped, you will receive an email with a unique tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How do I find my correct size?
Each product page features a detailed sizing chart with measurements in both inches and centimeters. If you are between sizes, we generally recommend sizing up for a more comfortable fit.